Frequently Asked Questions
Everything you need to know about Jackery UK products and services.
What are the standard delivery times for UK orders?
Orders are typically processed within 1-2 business days. Standard shipping across the UK mainland usually takes 3-5 business days via our trusted courier partners.
What is your return policy for Jackery products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of receipt for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Klarna for flexible financing options on eligible orders.
Do Jackery portable power stations come with a warranty?
Yes, all Jackery products come with a standard 2-year warranty. You may also be eligible for a warranty extension by registering your product on our official website.
Can I use my portable power station while it is charging?
Yes, Jackery power stations support pass-through charging, allowing you to power your devices while the station itself is being recharged via solar panels or a wall outlet.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's tracking portal.