Returns & Exchanges
At Jackery UK, we want you to be completely satisfied with your portable power solution, which is why we offer a 30-day money-back guarantee for all orders placed through our official store. If you are not happy with your purchase, you can return your items in their original packaging for a full refund or exchange.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Package Your Gear
Securely pack your Jackery power station or solar panels in the original factory packaging, including all cables, manuals, and accessories provided at purchase.
Ship the Product
Affix the provided shipping label or send the package to our designated UK service centre, ensuring the RMA number is clearly marked on the outside of the box.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method or dispatch your exchange unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing